IT, Emails and Data Security

Digital Social Care helpline to support the adult social care sector with harnessing technology during the COVID-19 outbreak.

CALL: 9am - 5pm Monday to Friday: 0208 133 3430 or by email on [email protected]

Our team of digital experts are here to help social care providers access practical advice to troubleshoot a technical problem or give in-depth one-to-one support.

For advice/guidance on any digital issues including:

• Remote care and monitoring (such as apps and wearables, personal alarms, sensors and memory aids)
• Electronic care records
• Technology which shares information about care with families and Carers
• Access to IT hardware and software
• E-rostering services
• Use of secure mail to share information
• Digital capacity tracking solutions
• NHSmail or secure email
• MS Teams or video conferencing
• Staff skills

Extension to internet connectivity deals for care providers

A range of internet connectivity offers are available exclusively for care homes and care providers. Available to new and some existing customers of all sizes, these offers include price reductions and fast-track set-up. Fast and reliable internet connection is critical for care homes during the pandemic. Supporting the use of digital technology to help residents keep in touch with loved ones, as well as providing fast access to remote NHS services such as Whzan Digital Health, video consultations with GPs, pharmacists, community nurses and hospital doctors.

You can view these offers, alongside guidance on choosing the right deal for you, on the NHSX website.

Data Security and Protection

The impact of COVID-19 has meant more reliance on technology, and in this digital age it’s vital that people’s information is kept secure. Have you assessed how safe your confidential information is?

Are you clear on good practice to keep both paper and digital records secure? Join our free webinars to help you think about what you need to do to protect your organisation’s confidential information. Join in with the Data Security and Protection Toolkit Webinars. This will also help you see the benefits of using NHS Mail in keeping resident data secure.