Why are GP practices still working differently?
The COVID-19 pandemic has meant that GP practices have had to adapt the way they work and how services are provided. The pandemic is yet not over, and so some of these changes are still in place. This has been done to keep you and everyone else safe.
GP services remain very busy, delivering more appointments than ever before.
We are sorry to hear experiences of people struggling to get through on the telephone to speak with us. We appreciate your patience during this difficult period.
More ways to access support
If you’re looking to order repeat prescriptions, you don’t need to call your GP practice to do this. You can now do this online or through the NHS App. Download the NHS App here.
If you have a question about a common ailment, your local pharmacist can give free confidential advice. To find your local pharmacy visit here.
If you’re looking for information about the COVID-19 vaccination and booster programme, visit our vaccination website.
Find useful tools, tips and resources to take care of yourself and loved ones in our My Health Matters campaign. You can also Download our My Health Matters booklet.
If you need to see someone in person, you still can
Our teams in GP practices may need to do an initial assessment over the phone first to keep you and everyone else safe. This helps give you the type of appointment you need:
- to be seen in person
- a phone consultation
- a video consultation
- help from your local pharmacy
As part of this assessment, our receptionists might need to ask you some additional questions. This is to help ensure you get the right care, in the right way, by the right professional. All staff operate according to strict guidelines and work under clinical supervision. You can trust them to treat all information confidentially. Find out more about our receptionists and care navigators here.
Additional things you can do
- Please continue to wear a face covering if attending a face-to-face consultation unless exempt.
- If you have symptoms of coronavirus (COVID-19) or influenza should telephone their GP or primary care provider before attending an appointment.
- Don’t forget to cancel your appointment if you don’t need it so that it’s available for someone else who might
- Please call the practice during the afternoon if your call isn’t about booking an appointment for that day
- Watch this video on how to make the most of your GP appointment
- Read this guide on making the most of your remote (telephone or video) appointment